Privacy Policy
Vivid Land · Last updated: 17 October 2026
Vivid Land respects your privacy. This policy explains what we collect through this website and our office phone line, why we collect it and how you can access or correct your information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
When you use our enquiry, consultation, appraisal or property enquiry forms, we collect the details you provide: your name, phone number, email address and message. We do not collect personal information by tracking your browsing, and this website does not use advertising or analytics cookies.
Phone calls
When you call our office on (02) 9055 2155, your call may be answered by Sarah, our AI receptionist. At the start of the call we tell you that the call is being recorded for training and quality purposes. If you continue the call, we record it, together with a written transcript and notes of your enquiry.
- Why: to handle your enquiry, pass it to the right agent, and train and check the quality of our service;
- Who processes it: calls are carried and processed by our technology providers, LiveKit (call connection and hosting) and OpenAI (speech and language processing). These providers may process information outside Australia, including in India and the United States;
- How long we keep it: recordings, transcripts and enquiry notes are stored securely and are accessible only to authorised Vivid Land staff. We keep them for at least six months, and longer where needed for an ongoing matter or a legal obligation;
- Your choices: you can ask Sarah or any staff member at any time not to record the call, and we will continue helping you without recording. You can also ask us to delete a recording of your call by contacting [email protected]; we will do so unless we need to keep it for a legal reason.
How we use it
- To respond to your enquiry — by phone or email, whichever you prefer;
- To arrange inspections, appraisals or consultations you request;
- To match you with properties or services you ask about;
- To meet our legal and professional obligations, including under the Property and Stock Agents Act 2002 (NSW).
Storage and security
Enquiry details are sent directly to our office email and handled by our team. We do not sell, rent or trade your personal information, and we do not disclose it to third parties except to service providers who help us operate our business (such as our phone and email providers), where required by law, or with your consent.
Your rights
You may request access to, or correction of, the personal information we hold about you at any time. If you believe we have not complied with the Privacy Act, please contact us first — we will investigate and respond promptly. You may also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact
Privacy enquiries: Vivid Land, 2 Epsom Road, Zetland NSW 2017 · +61 (02) 9055 2155 · [email protected]